Privacy Policy

EcuCraft ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ECU tuning software platform and services.

We collect different types of information to provide and improve our services:

Personal Information Details

We collect personal information when you:

• Register for an account (email address, username, password)
• Make a purchase (billing information, payment details)
• Contact our support team (name, email, message content)
• Subscribe to our newsletter

Technical Information Details

We automatically collect certain information when you access our platform:

• IP address and browser fingerprint for security purposes
• Browser type and version
• Operating system
• Access times and pages viewed
• Device identifiers

ECU File Data

When you use our services, we process ECU files that you upload. These files:

• Are used solely to provide the requested tuning services
• May be stored temporarily for processing
• Are not shared with third parties
• May be retained for quality assurance and support purposes

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our ECU tuning services
• Account Management: To create and manage your user account
• Communication: To send service updates, support responses, and important notices
• Security: To detect, prevent, and address fraud, abuse, and security issues
• Analytics: To understand how users interact with our platform and improve user experience
• Legal Compliance: To comply with applicable laws and regulations

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our platform (payment processors, hosting providers)
• Legal Requirements: When required by law or to respond to legal process
• Protection of Rights: To protect our rights, privacy, safety, or property
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We implement appropriate technical and organizational measures to protect your personal information:

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We use cookies and similar tracking technologies to:

• Maintain your session and authentication state
• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Prevent fraud and enhance security

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our services.

Depending on your location, you may have the following rights regarding your personal data:

To exercise these rights, please contact us using the information provided below.

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by applicable laws

Account data is typically retained for the duration of your account plus a reasonable period thereafter. ECU files may be retained for quality assurance purposes.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to such transfers.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.